Xdroid
– Interaction Analytics
About Xdroid
Xdroid is a leading provider of AI-powered Customer Interaction Intelligence solutions, helping organizations transform every customer interaction into actionable intelligence and measurable business outcomes. With more than 15 years of expertise in interaction analytics and Customer Experience, Xdroid combines advanced AI with deep contact center knowledge to help organizations understand customers, improve quality and performance, optimize operations, uncover revenue opportunities, and reduce business risk.
Our portfolio covers the entire interaction intelligence lifecycle. Xdroid Interaction Analytics provides highly configurable omnichannel analytics across voice, chat, email, social media, tickets, and back-office interactions, connecting individual touchpoints to deliver a complete view of the customer journey. Xdroid Insights makes advanced Speech Analytics accessible through a ready-to-use, self-service solution that delivers valuable intelligence from day one without complex implementation. AgentAssist brings intelligence into the live interaction with real-time guidance, knowledge, alerts, and compliance support, while IQ Coach uses AI-powered customer simulations to turn performance insights into targeted agent training and continuous development. Xdroid BI extends these capabilities through expert consulting and advanced predictive models for areas such as churn, NPS, payment probability, and fraud.
At the core of our technology is Xdroid IQ, our proprietary AI developed specifically for interaction analytics and built on deep contact center expertise. What differentiates Xdroid is the combination of depth and flexibility: organizations can start with ready-made intelligence or build highly sophisticated, fully customized analytics around their own processes, KPIs, industries, and business questions. Solutions can be used independently or combined as needs evolve, giving organizations the freedom to choose the level of intelligence, automation, and support that fits their operation.
From understanding why customers contact a business and how they feel, to automating quality management, identifying churn and revenue opportunities, supporting agents in real time, and developing their skills through AI, Xdroid turns interaction data into intelligence that organizations can act on, across every channel and throughout the customer journey.
Revealing Insights. Decisive Actions. Tangible Results.
About Interaction Analytics
Xdroid Interaction Analytics is an enterprise-grade, AI-powered platform that transforms customer interactions across voice and text into actionable business intelligence. It enables organizations to analyze 100% of their customer interactions across calls, chats, emails, social media, tickets, and back-office processes, bringing traditionally fragmented channels together to provide a complete view of both the customer experience and the operational processes behind it.
Designed for organizations that need depth without complexity, the platform combines advanced AI with highly flexible configuration. Unlike standardized analytics solutions, Xdroid can be fully parameterized around each organization’s specific business objectives, processes, terminology, KPIs, quality frameworks, and reporting requirements. Organizations can deploy Voice Analytics, Text Analytics, or combine both for a comprehensive omnichannel view.
At its core, the platform uses Xdroid IQ, Xdroid’s proprietary AI technology, alongside speech recognition, acoustic analytics, generative AI, NLP, and rule-based models to understand not only what customers and agents say, but also the context, intent, sentiment, behaviors, outcomes, and patterns behind their interactions. Organizations can automatically identify contact reasons, emerging topics, customer sentiment and frustration, resolution status, sales opportunities, churn signals, compliance risks, quality issues, and other business-specific indicators.
- ACD
- Multiple Skill Groups Supported
- Listen and Monitor Agent Conversations
- Supervisor Can Change Skill Groups
- Dialer
- Call Compliance US
- Call Compliance Canada
- Call Complinace Other
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Administration
- Unified Reporting
- Unified Comminications
- Analtyics
- Desktop Analytics
- Data Driven Design
- Voice of the Customer
- Voice of the employee
- Customer Journey mapping
- Enterprise feedback management
- Social Media Monitoring
- CSAT/NPS Measurement
- Performance Management
- Provide Performance Management Scorecard
- Implement targets to groups/functions
- Compare employee performance against peers
- Link Objectives to targets/rewards
- Help identify strengths and weaknesses
- Track individuals training requirement
- Link specific areas of skill development
- Reward and incentive solution
- Quality Monitoring
- Web interface
- Speech Analytics
- Analytics based on keywords or phrases
- Instantaneous call retrieval
- Compliance monitoring
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents
- Integration
- Systems Integration
- CRM Integration
- Microsoft Integration
- Front and Back Office Integration
- Other Consulting Services