Market Force Information – Customer Experience Suite

About Market Force Information

Market Force Information has pioneered the customer experience industry with a suite of solutions that capture multiple on-site data streams and help our clients make smarter, more impactful business decisions. This integrated solution model both evaluates experiences and identifies locations as well as actions to improve performance and grow revenue.

Their multi-location solutions provide a robust framework for measuring and improving performance, customer experience, and your financial KPIs.

They deliver solutions for restaurants, big box, and specialty retail, grocery, petro-convenience, hospitality, travel, telecom, technology, energy, education, health and wellness, movie studios and theatres, fitness, financial services, gaming, CPG, alcohol, and tobacco, pharma, government agencies and more.

About Customer Experience Suite

Market Force delivers a full array of services to create a performance-based culture to help organizations reach their true potential. Through our comprehensive approach, we help our customers engage employees to deliver outstanding experiences consistently over time to build customer loyalty while growing sales and profits.

All services seamlessly integrate into the KnowledgeForce Platform, a revolutionary global reporting platform that is modular, extensible, configurable, and built to scale. The KnowledgeForce Platform uses the latest in big data technologies to combine performance information from multiple sources to feed predictive analytics.

Customer Experience Suite

Employee Engagement

• Employee Surveys
• Employee Support
• Employee Rewards

Operational Excellence

• Site Audits
• Mystery Shopping
• Merchandising

Customer Experience

• Customer Surveys
• Omni-Channel Support
• Social Media Management

  • Dialer
    • Call Compliance US
    • Call Compliance Canada
    • Outbound Multi Channel Engagement
  • Social Media
    • Social Media Monitoring
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Reporting
    • Unified Comminications
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Implement targets to groups/functions
    • Compare employee performance against peers
    • Link Objectives to targets/rewards
    • Help identify strengths and weaknesses
    • Link specific areas of skill development
    • Reward and incentive solution
  • Quality Monitoring
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Capabilities
  • Number of Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
  • Integration
    • Systems Integration
    • Other Consulting Services

Directory Categories

  • Call Center Agent Monitoring Software
  • Chat and Virtual Agents
  • Contact Center Messaging
  • Contact Center Workforce Management
  • Customer Experience Feedback and Analysis
  • Data Analytics
  • Employee Assessment
  • Mobile Contact Center Technology
  • Self-Service Software