TCN
– TCN Operator
About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
What Makes TCN Different?
Attentive listening to our customers’ needs
No complicated hardware, capital investment or staffing overhaul needed
Technology so intuitive, you’d think it was built with your business in mind
Privately held company
Highly affordable: no contract, monthly minimums or maintenance fees
24/7 client-driven support and customer care, free of charge
Constant agent connectivity
Assured cost-effective, feature-rich solutions
In today’s competitive business world, companies need to minimize customer hold times while maximizing their bottom line profitability. To meet your needs, TCN’s cutting-edge technology, combined with client-driven adaptability and unparalleled pricing structure, has transformed traditional contact centers into a fully functional Inbound, Outbound, and Blended streamlined solution.
A Revolutionary Technology – TCN Cloud Contact Center
TCN provides its cost-effective, cutting-edge solutions through layered integration of leading Cloud as a Service (CaaS), Multichannel, Predictive Dialing, and TCN’s own Interactive Voice Messaging (IVM), and Interactive Voice Response (IVR)—all accessed via a secure login.
Regardless of your company’s size, location, or application, TCN’s technologies can provide powerful solutions for your business, organization, or enterprise.
About TCN Operator
- ACD
- Multiple Skill Groups Supported
- Supervisors Can Log Out Agents Remotely
- Listen and Monitor Agent Conversations
- Multiple Announcements and Music Treatment Provided
- Skill Based Routing
- Supervisor Can Change Skill Groups
- CTI
- Multisite Routing
- Queue Optimization
- Abandoned Call Recovery
- Screen Pop
- DeskTop Integration
- Dialer
- Outbound Dialer
- Preview Dialer
- Predictive Dialer
- Answering machine detection
- Proactive outbound
- Call Compliance US
- Call Compliance Canada
- Call Complinace Other
- Outbound Multi Channel Engagement
- IVR
- Accurate prediction of expected wait time in queue
- Natural languge speech recognition?
- IVR and Channel Testing
- Load Testing
- Intelligent Virtual Agent (IVA) assistance
- Automatic Callback
- Visual IVR
- Customer Preference And Behavior Based Menus
- Speech Recognition
- Text-to-speech (TTS)
- Speaker Verification
- Seamless Transfer of customer information from self-service to agent
- Universal Queueing
- Real Time Reporting
- Virtual CallBack
- Multi Channel Virtual Callback
- Multi-channel - Omni Channel
- Unified contact channels
- Unified blending
- Unified Administration
- Unified Routing
- Unified Reporting
- eMail Management
- Unified Comminications
- WEB Capability
- Web Chat Capability
- Web Click-to-Call
- Web Callback
- Workforce Management
- Workforce Scheduler
- Intraday management
- Reforecast based on intraday management
- Automated Workflows
- Centralized Administration for Multi Site
- Multi Channel Forecasting
- Allow for Outbound Forecasting
- Account for Holidays, Seasonality
- Number of Weeks solution can be scheduled ahead of time
- Track and Support historical agent adherence
- Quality Monitoring
- Schedule for call recording
- Speech Analytics
- Search for call on Ad hoc basis
- Integrated Reporting
- Other
- Sales force automation
- Toll Free Numbers
- Email Management
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- SugarCRM Integration
- Front and Back Office Integration
- Other Consulting Services