AnswerIQ – AnswerIQ AI Solution for Customer Support

About AnswerIQ

AnswerIQ is an intelligent automation platform that delivers customer-oriented AI solutions to reduce the strain on your support team while enabling agents to focus on high-value support requests.

AnswerIQ’s unique approach to intelligent automation has helped progressive companies reduce inbound ticket volume by as much as 30%, significantly reduce average handle time, and expedite first contact response. From front-end deflection tools to back-end agent assist solutions, AnswerIQ delivers the only end-to-end AI toolkit available today.

About AnswerIQ AI Solution for Customer Support

AnswerIQ delivers an end-to-end AI solution for customer support--from front-end deflection technology to back-end agent assist tools.

With AnswerIQ you can:

Help Your Customers Help Themselves:

Leverage Self Assist, an intelligent "deflection" tool, to understand the context and content of incoming tickets. This unique technology uses AI to provide relevant content suggestions right from your own knowledge base.

Drive Engagement Before a Ticket is Ever Submitted:

Automatically respond to customer queries, intelligently route requests to a member of your support team, and guide customers toward one or more knowledge base articles to help themselves!

Triage & Route Within Minutes:

AnswerIQ’s technology identifies patterns in ticket classifications from the past and predicts which group or individual agent should receive each new ticket. Tickets are routed within minutes to the most highly-suited available agent.

Reduce Costs by Automating Responses:

AnswerIQ enables organizations to automatically respond to tickets once they are deemed appropriate based on chosen confidence criteria and comfort level. Password resets, standard refunds, tracking packages, and other regular resolutions are subject to automation.

Boost Agent Productivity:

As new support tickets arise, AnswerIQ uses artificial intelligence to recommend an appropriate response template and give customers the right answers with as little wait as possible.

Get a Holistic View of Your Organizational Efficiency:

AnswerIQ generates several key observations through its learning process to help you reflect on and inform changes. We show you what macros are a good candidate for response automation, provide a macro report and recommendation tool, and offer ticket routing and classification suggestions.

Seamless CXM integration with Salesforce and Zendesk:

AnswerIQ natively integrates directly into CXM systems and automatically generates machine learning models to mimic the decision paths of how agents handle cases. It works across the spectrum of automation needs from augmentation to full automation.

Learn more at www.answeriq.com!

  • ACD
    • Multiple Skill Groups Supported
    • Listen and Monitor Agent Conversations
    • Skill Based Routing
  • CTI
    • Queue Optimization
  • IVR
    • Natural languge speech recognition?
  • Intelligent Virtual Agent (IVA) assistance
    • Speech Recognition
  • WEB Capability
    • Web Self - Service
  • Analtyics
    • Desktop Analytics
  • Training and Coaching
    • agent coaching
  • Language Capabilities
    • Multi Language Capabilities
    • Multi Language Machine Translation
  • Other
    • Sales force automation
    • Customer Support Ticket Management
    • Knowledge Management
    • Help Desk Software B-B
    • Help Desk Software B-C
  • Number of Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Salesforce Integration

Directory Categories

  • Contact Center Monitoring, Recording and QA
  • Call Center Remote Agents
  • Cloud Contact Center Solutions
  • Contact Center Messaging
  • Chat and Virtual Agents
  • Help Desk
  • CIM and Customer Care Resources
  • Language Services and Language Interpretation
  • Multichannel - OmniChannel Call Center Software
  • Call Center Voice Recognition Technology