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Roundtables



 Presented By: CrmXchange

Multi-Vendor Roundtables:

Contact center technology is constantly advancing, providing new capabilities to improve the customer experience. But what do you really need to know about the latest solutions? It’s how you can quickly and cost-effectively implement new applications, seamlessly integrate them with your existing systems and most important, use them to resolve issues and improve service levels in your operation.

Multi-Vendor Roundtables are a series of interactive, benefit-driven webcasts on CrmXchange which gives you instant access to multiple applications from the comfort of your office. You’ll have the opportunity to see dynamic demonstrations by leading solution providers, ask questions and provide feedback on which programs offer the most potential for making immediate improvement.   


2024  

February -  Tech Tank - Preparing for the Future of WFM  
July -  Best Practices in Workforce Optimization
August -  Megatrends to Watch for in 2025 and Beyond 
September -  Best Practices - Seamless Customer Experience: Combining AI, VA with Live Agents 
October - Best Practices - Revolutionizing Customer Service: Tackling Customer Service Challenges for Exceptional Experiences
December -  Best Practices - Reducing Agent and Customer Effort