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 Presented By: CrmXchange


January            Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask
February     Preparing for the Future of WFM
May AI and RPA - Transforming Customer Experience
July Best Practices in WFO
August CX Megatrends to Watch in 2021
September Seamless Customer Experience: Combining AI, VA with Live Agents
October Reduce Agent and Customer Effort