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Forecasting with Accuracy - Predicting Labor Demands Effectively
Live Date: May 21, 2025. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Juanita Coley, CEO of Solid Rock Consulting
About the Webcast
Forecasting isn’t just about crunching numbers—it’s about
predicting the future with confidence. In this session, we’ll explore best
practices for forecasting labor demand using historical data, business trends,
and external factors. Learn how to balance accuracy and agility, adjust
forecasts for changing conditions, and set your organization up for success
with proactive workforce planning.
Bonus: All attendees receive a free copy of WFM: Go
Beyond.*
*Shipping not included.
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of industry experience, Juanita has
become a Contact Center & WFM trainer, speaker and facilitator. Coupling
her talent and experience with her skillset and passion, Juanita brings new
efficiencies and optimizations to corporations and household brand. In 2018,
she published her first book “The Corporate Playbook” a guide to empower
corporations with effective strategies to engage and educate their teams on the
workforce management model. In 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O.
plan, a program designed to provide resources on leadership, tech and workforce
management opportunities through her company Solid Rock Consulting.