Home > White Papers
PS Directory

IVR White Papers

Join Now

Provide customers access to account information and much more by simply touching a phone keypad, with call center software that allows your company to meet the 24/7 needs of its customers. When properly implemented user-friendly, IVR offers many benefits, including added flexibility for support and increased productivity. 

Read the information below to learn more about interactive solutions. Stay up-to-date with the technology and see how these advancements can improve your overall operations in a cost effective manner.

Start below and learn how voice response systems can improve the customer experience and ultimately enhance the bottom line for your business.


IVR White Papers

  • Voice Reimagined
    — Presented By: Nuance

    This white paper gives guidance on how to deliver consistent, conversational voice experiences across all of your customer engagement channels—and drive satisfaction up and costs down.

  • 4 IVRs Customers Love
    — Presented By: Nuance

    Learn how leading organizations are leveraging innovative IVR technologies to make an immediate impact on customer experience and their bottom line.

  • IVR in an Omni-Channel World – What you need to know
    — Presented By: Nuance

    Download the "IVR in an Omni-channel World" guide to understand what customers expect from your IVR, and how to deliver.