Morrisons Delivers a Self-Serve Contact Center in 8 Weeks on Amazon Connect

Leading up to its peak season at the end of 2019, Morrisons, one of the United Kingdom’s largest grocery chains, sought a faster, more cost-effective, and more flexible contact center system than their legacy system could offer.

With Amazon Connect, Morrisons was able to get every single person in the contact center working from home within a day, with just a laptop and a headset.

Now, when they want to let customers know something, they put a message on, and immediately see customers come off the line because their questions have been answered.

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