With more than 3,000
agents in several countries, Movistar realized they were in need of a single platform for their trainers. One that would both unify the training material and motivate them to contribute to the community.
deployed PlayVox, the leading provider in gamification for Call Centers that utilizes a Next Generation Agent Performance Optimization.
and unified their formation processes with 7 call center providers in 3 countries. Participants exchanged good practices and innovation, plus Movistar has access to an instant management tool to reach their online audience. Playvox integrated Gamification increased Movistar course completion as well as social interaction.