With Calabrio, Cummins leaders can accurately forecast
incoming alerts, so agents can fulfill the promise made by the company’s
innovative remote monitoring service. And the results are incredibly tangible.
Thanks to remote monitoring, one customer site was finally
able to diagnose an issue with a specific engine family that had caused
problems for three years. This feat—combined with the pinpointing of a problem
that would have cost much more to repair if it had been allowed to reach the
point of complete failure—created a massive, positive ripple effect: the
customer saved $600,000 and recouped 150 hours of downtime. Overall, Cummins
reduced response time to all customers by nine minutes and were able to add
more customers sites to their monitoring program without having to add more
Cummins’ remote monitoring service proved so successful, its
team of agents will now remotely monitor all customer mine sites around the
world—24 hours per day, seven days per week, 365 days per year.
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