Handle heavy spike in volume during three month holiday season for “hot” video game without incurring expense of upgrading to high volume phone switch that will remain idle of 80% of the year.

Mid-holiday upgrade to inContact’s cloud-based scalable on demand call center platform.  

-          Scale up or down very quickly

-          Detailed performance metrics previously unattainable

-          No upfront equipment costs

-          No need costly in house switch