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Gaming Company Scores Early Seasonal Call Scalability with NICE inContact


Presented By: NICE CXone


  • The Problem:
    Handle heavy spike in volume during three month holiday season for “hot” video game without incurring expense of upgrading to high volume phone switch that will remain idle of 80% of the year.

  • Solution:
    Mid-holiday upgrade to inContact’s cloud-based scalable on demand call center platform.  

  • Result:

    -          Scale up or down very quickly

    -          Detailed performance metrics previously unattainable

    -          No upfront equipment costs

    -          No need costly in house switch

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