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Aramex Taps on Amazon Connect to Launch Contact Center in 7 Days, 20X Faster than Legacy Solution

Amazon Connect

Presented By: Amazon Connect



 

  • The Problem:
    In 2016, Aramex extended its reach in Asia Pacific when it acquired Fastway Couriers, a freight and logistics company with offices in Australia and New Zealand, and needed to centralize its contact center and customer service operations from its office in Amman, Jordan.

  • Solution:
    Aramex deployed Amazon Connect in less than a week, or 20 times faster than the time it would have taken to set up its legacy contact center.

  • Result:

    Now, with Amazon Connect, Aramex enjoys a seamless and user-friendly experience in setting up its virtual contact center.

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