Capacity
About Capacity
Capacity is an AI-powered customer experience and support automation company that helps organizations improve service delivery, reduce operational costs, and scale support across channels.
The company brings together conversational AI, knowledge retrieval, and workflow automation into a unified platform that connects systems, data, and teams. This approach enables organizations to centralize access to information, automate repetitive work, and deliver consistent experiences for both customers and employees.
Capacity supports a wide range of use cases, including customer support, contact center operations, and internal knowledge management. The platform integrates with existing systems such as CRMs, contact center platforms, and enterprise knowledge bases.
Used by organizations across industries including retail, healthcare, and financial services, Capacity helps teams operate more efficiently while improving response times and overall customer satisfaction.
About Capacity
Capacity is a unified AI-powered support automation platform designed to help organizations manage customer interactions, assist agents in real time, and gain insight from conversations.
The platform enables automation of inbound and outbound interactions across chat, SMS, voice, email, and web. AI virtual agents handle common requests, while agent assist provides real-time answers and guidance within agent workflows to improve efficiency and accuracy.
Capacity includes conversational analytics and automated quality assurance tools that analyze interactions, identify trends, and support continuous improvement. A centralized knowledge layer connects information across systems to ensure consistent, trusted responses across channels.
With integrations into CRMs, contact center platforms, and other enterprise systems, Capacity supports both customer-facing and internal use cases, helping organizations reduce manual work, improve resolution times, and deliver a more consistent customer experience.
- ACD
- Listen and Monitor Agent Conversations
- Dialer
- Proactive outbound
- Outbound Multi Channel Engagement
- Intelligent Virtual Agent (IVA) assistance
- Speech Recognition
- Text-to-speech (TTS)
- Seamless Transfer of customer information from self-service to agent
- Real Time Reporting
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Administration
- Unified Routing
- Unified Reporting
- eMail Management
- WEB Capability
- Web Chat Capability
- Web Virtual Assistance
- Web Self - Service
- Analtyics
- Desktop Analytics
- Big Data Analytics
- Data Driven Design
- Other
- Customer Support Ticket Management
- Knowledge Management
- Help Desk Software B-B
- Email Management
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- Front and Back Office Integration