Inbenta

About Inbenta

 

About Inbenta

  • Intelligent Virtual Agent (IVA) assistance
    • Visual IVR
    • Seamless Transfer of customer information from self-service to agent
  • Social Media
    • Social Media Monitoring
  • Multi-channel - Omni Channel
    • Unified Reporting
  • WEB Capability
    • Web Chat Capability
    • Web Virtual Assistance
    • Web Self - Service
  • Analtyics
    • Desktop Analytics
  • Voice of the Customer
    • Survey Tools
    • Social Media Monitoring
  • Performance Management
    • Help identify strengths and weaknesses
  • Quality Monitoring
    • Analytics based on keywords or phrases
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Capabilities
    • Multi Lingual text analysis
  • Other
    • Customer Support Ticket Management

Directory Categories

  • Cloud Contact Center Solutions
  • Customer Experience Feedback and Analysis
  • Call Center Customer Service Monitoring and Recording
  • Language Services and Language Interpretation
  • Multichannel Call Center Software
  • Social Media - Social CRM
  • Interactive Voice Software