Helpshift – Digital Customer Service Platform

About Helpshift

Helpshift’s next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email and messenger app channels. Helpshift’s innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context and allows humans and automations to work together to solve problems faster. The Helpshift platform embeds knowledge and AI to let customer service organizations best utilize a mix of automated service, self-service and human-assisted service. Serving over 450 businesses worldwide, including Xfinity Home, Microsoft, Tencent and Supercell, Helpshift is headquartered in San Francisco, with offices around the globe.

About Digital Customer Service Platform

Our platform for B2C brands allows your team to manage all digital channels from one unified dashboard. With AI powered self-service, automation bots, in-app messaging, live chat, and a phone integration, your support team is able to deliver the most efficient service experiences to your customers. This messaging-based platform helps dramatically increase CSAT while lowering the cost to serve.

  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Reporting
  • Analtyics
    • Desktop Analytics
  • Voice of the Customer
    • CSAT/NPS Measurement
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Customer Support Ticket Management
    • Knowledge Management
  • Integration
    • CRM Integration
    • Salesforce Integration

Directory Categories

  • Chat and Virtual Agents
  • Contact Center Messaging
  • Contact Center Web Based, Self-Service Software
  • Knowledge Management Software
  • Mobile Contact Center Solutions
  • Multichannel Call Center Software
  • Unified Desktop