Creative Virtual
– V-Person™
About Creative Virtual
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.
About V-Person™
V-Person is Creative Virtual's virtual agent/ chatbot technology that can be deployed across all contact channels (web, mobile, social, SMS, messaging platforms, contact center, service desk, IVR and voice assistants) to automate customer service and employee support.
- Intelligent Virtual Agent (IVA) assistance
- Automatic Callback
- Visual IVR
- Customer Preference And Behavior Based Menus
- Speech Recognition
- Text-to-speech (TTS)
- Speaker Verification
- Seamless Transfer of customer information from self-service to agent
- Universal Queueing
- Real Time Reporting
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Administration
- Unified Reporting
- Unified Comminications
- WEB Capability
- Web Chat Capability
- Web Virtual Assistance
- Web Self - Service
- Voice of the Customer
- Survey Tools
- Web surveying
- Voice of the employee
- Workforce Management
- Support Languages
- The Solution Maintains an Audit Trail
- Training and Coaching
- agent coaching
- elearning
- classroom training
- Language Capabilities
- Multi Language Capabilities
- Multi Lingual text analysis
- Other
- Knowledge Management
- Help Desk Software B-B
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- SugarCRM Integration
- Front and Back Office Integration
- Other Consulting Services
- Data Recovery Services