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Megatrends to Watch for in 2025 and Beyond

CrmXchange

Presented By: CrmXchange



Date: Thursday, August 15, 2024 1:00 PM - 2:00 PM

Presented by Tamsin Dollin, Director, Product Marketing, NICE and Verint

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About the Webcast

The customer service landscape is constantly evolving, and with technological advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive.

In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.

Tamsin Dollin, Director, Product Marketing, NICE

Tamsin has a passion for helping organizations “connect the dots” on what it takes to boost the customer experience. She brings over 25 years of experience in technology companies with roles in R&D and professional services. With NICE for over a decade, Tamsin trained workforce optimization solutions, like Quality Management and Speech Analytics to hundreds of contact center teams before finally joining the product marketing team in 2018.