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Your Voice Matters - Results from the Workforce Engagement Survey

NICE

Presented By: NICE


Live Date: September 19, 2024. PLEASE SIGN IN FOR THE RECORDING.

Sponsored by NICE

Presented by Donna Fluss president, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange

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About the Webcast

Unlock insights from your peers as we dive into the results of a recent global study on workforce engagement management.

In this focused 30-minute session, we will uncover which applications (WFM, AQM, VoC, gamification, etc.) your colleagues and competitors are currently using, which ones are not working for them, and where they plan to invest over the next 24 months.

Join industry leaders Donna Fluss, Founder and President of DMG Consulting, LLC, and Sheri Greenhaus, Managing Partner at CrmXchange, as they reveal valuable insights and strategies to help you to enhance your CX. Don’t miss this chance to stay ahead of the curve and get your questions answered about the right WEM applications for your contact center.

Watch now to bring actionable insights back to your executive team.

 

About the Presenters

Donna Fluss, Founder & President, DMG Consulting LLC

Donna Fluss, Founder and President of DMG Consulting LLC, provides a unique and unparalleled understanding of the people, processes and technology that drive the strategic direction of the dynamic and rapidly transforming contact center and back-office markets. Donna has provided expert guidance for over 30 years to technology leaders as well as disruptive newcomers, investors, and enterprises that want to build out next-generation contact centers.

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.