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Your Voice Matters - Results from the Workforce Engagement Survey


Presented By: CrmXchange

Date: September 19, 1pm Eastern

Sponsored by NICE

Presented by Donna Fluss president, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange


About the Webcast

Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management. What tools are they currently leveraging? What innovations are on their radar? How do they see these solutions enhancing their organizations?

Join Donna Fluss, Principal at DMG Consulting, and Sheri Greenhaus, Managing Partner at CrmXchange, as they dive into the latest research findings and share valuable insights. Don’t miss this opportunity to stay ahead of the curve and optimize your workforce engagement strategies. 

Register for this 30 minute session - bring the results to your executive management.


About the Presenters

Donna Fluss, Founder & President, DMG Consulting

Donna Fluss is founder and president of DMG Consulting, a provider of contact center and analytics research, market analysis and consulting. For three decades she has helped emerging and established companies build differentiated contact centers that deliver outstanding customer experiences. She is a recognized visionary, author, speaker, and driver of transformation and innovation - providing strategic counsel for enterprises, solution providers, and the investment community.

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.