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From Chaos to Connection - Reimagining the Agent Desktop

NiCE

Presented By: NiCE


Tuesday, July 29th, 1pm Eastern

Presenters: Boris Grinshpun, VP of Product, SmartReach, NiCE, and

Liran Meir-Frenkel, Head of Product Marketing, SmartReach, NiCE

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About the Webcast

Contact center agents juggle dozens of apps, systems, and screens—just to answer a single customer question. It’s exhausting and inefficient. But what if their desktop actually worked with them, not against them? In this webcast we’ll take a closer look at how the right desktop experience can turn every agent into a confident, capable customer issue problem solver.

Discover how to:

  • Break down the walls between people, data, and departments
  • Free agents from toggling through systems in order to better connect with customers
  • Align operations and automation in a way that feels seamless
  • Deliver service that earns confidence and repeat business 

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      About the Presenters

      Boris Grinshpun, VP of Product, SmartReach, NiCE

      Liran Meir Frenkel, Head of Product Marketing, SmartReach, NiCE

      Liran Meir Frenkel is Head of Product Marketing, SmartReach for NiCE. With a rich background in the high-tech industry, she specializes in building and executing global business strategies, short- and long-term roadmaps, and go-to-market plans for cloud and CX domains. Outside of work, Liran is involved in LeadWith, a non-profit organization focused on empowering and promoting women in tech.