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Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right
Live Date: March 2, 2023. PLEASE SIGN IN FOR THE RECORDING.
Presenters: Maribel Lopez, Founder and Principal Analyst, Lopez Research, and
Kelly Koelliker, Sr. Director of Content Marketing, Verint
About the Webcast
As we look at the third year of data from Verint’s comprehensive
Engagement Capacity Gap (ECG) research report, we know that the rise of
interaction numbers combined with stagnant or shrinking budgets create a gap in
the ability to provide a superior customer experience. But this year, our data
has shown that some organizations have met the challenge successfully and
solved this CX cost equation.
Join Maribel Lopez, Founder and Principal Analyst of Lopez
Research, and Kelly Koelliker, Sr. Director of Content Marketing at Verint, as
we discuss the findings of this year’s research report, including:
- What specific challenges
are top of mind for organizations in 2023.
- The differences between
organizations who are struggling to close the ECG and those who have
conquered it.
- Steps you can take to
get to the next step in your customer experience journey regardless of
where you are today.
Don’t miss this insightful fireside chat packed with real
data from organizations like yours, and stay tuned for your opportunity to
download the full ECG 2023 research report.
About the Presenters
Maribel Lopez, Founder and Principal Analyst, Lopez Research
Maribel is the founder of Lopez Research and the Data For Betterment Foundation. Lopez Research is a market research and strategy consulting firm covering topics that range from Artificial Intelligence to hybrid work transformation. Her clients range from start-ups to the Fortune 30. Maribel is frequently quoted by major media publications and is the author of the John Wiley and Sons book "Right-time Experiences". She’s a contributor to Forbes and host of several podcasts including Reimagine Hybrid Work, AI with Maribel Lopez and Elevate the Edge.
Kelly Koelliker, Senior Director, Content Marketing, Verint
Kelly Koelliker is a Senior Director of Content Marketing at Verint with a focus on contact center workforce engagement solutions. With more than 20 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, automation, and artificial intelligence.