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Unleashing the Power of CX Automation for Enhanced Customer and Agent Experiences

Verint® Systems

Presented By: Verint® Systems

Live Date: April 24, 2024. PLEASE SIGN IN FOR THE RECORDING.

Presented by Keith Dawson, Director of Research, CX Ventana Research, now part of ISG and

Jason Valdina, Senior Director, Verint

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About the Webcast

Join us as we unveil the secrets behind CX Automation and its pivotal role in shaping today's customer interactions.

Discover the game-changing insights from a new report, "Excellence on Repeat: Harnessing CX Automation for Elevated Experiences." We'll dive into why CX automation is becoming a necessity for customer experience professionals. Explore the strategic applications of CX automation and unlock its potential to elevate both agent performance and customer satisfaction.

Join us to learn more about:

  • The value of engagement data in initiating and optimizing CX automation initiatives
  • The expanded role of “AI” for improving agent efficiency while delivering a superior customer experience
  • The power of open platforms to drive key connections across often disparate systems and services

Hear from Keith Dawson and Jason Valdina as they discuss both issues and solutions.

About the Presenters

Keith Dawson, Director of Research, Customer Experience Ventana Research, now part of ISG

Keith Dawson leads the software research and advisory in the Customer Experience (CX) expertise at Ventana Research, now part of ISG, covering applications that facilitate engagement to optimize customer-facing processes. His coverage areas include agent management, contact center, customer experience management, field service, intelligent self-service, voice of the customer and related software to support customer experiences.

Jason Valdina, Go-To-Market Senior Director, Verint

Jason is an accomplished digital strategy and customer experience professional and is the Senior Director of Digital-First Engagement Channel Strategy at Verint, a customer engagement software solutions provider based in New York.