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Getting Value from Your Customer Engagement Data

Verint® Systems

Presented By: Verint® Systems

Live Date: August 8, 2023. PLEASE SIGN IN FOR THE RECORDING.

Speakers: Tricia Manning, Director, Go-to-Market Strategy, Workforce Engagement and

Hilie Bloch, Senior Director, Product Management, Verint

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About the Webcast

Harnessing your engagement data to undercover opportunities to improve employee performance and the customer experience shouldn't be frustratingly difficult and complex.

Join us as we show you how to harness your engagement data effectively, enabling you to identify opportunities for enhancing employee performance and delivering exceptional customer experiences. No longer will your data be scattered across disparate systems or locked away in silos, requiring daily reports with limited insights.  Learn how an engagement data hub can unleash the power of your vital data.

We will discuss how:

  • To connect data across all engagement channels effortlessly for a holistic view of your organization's performance.
  • An AI-powered intuitive and unified interface effortlessly delivers in-depth analysis and valuable insights to agents and management, right at their fingertips.
  • Rapid access to data enables you to make timely and well-informed decisions, maximizing your return on investment. 
  • Utilizing a single source of data to train your AI models, enhances the accuracy and effectiveness of your artificial intelligence systems. 

During the webcast, the speakers will discuss the Verint solution and how it can revolutionize the way customer engagement data is managed and analyzed. Reserve your spot today!

About the Presenters

Tricia Manning, Director, GTM, Workforce Engagement, Verint

Tricia joined the Verint team in 2021, bringing over 20 years of experience in technology and marketing leadership. In her current role, Tricia is responsible for driving go-to-market strategies for the Verint Quality and Compliance portfolio. Prior to joining Verint, Tricia most recently served as Director, Retail Product Marketing at Epicor Software, where she successfully launched over 20 solutions, including the two biggest retail releases in the last 10 years. She has held previous leadership positions in corporate marketing, brand management, field marketing, and business development. Tricia has a B.A. in Marketing and Pragmatic Marketing Certification (PMC-VI).

Hilie Bloch, Senior Director, Product Management, Verint

Hilie is responsible for driving the product strategy for Verint’s open CCaaS solutions focusing on Engagement Data Insights. The strategy and solutions are focused on opening Verint’s CCaaS platform and allowing the abundance of enriched engagement data to be available for search and discovery making it very easy and intuitive for business users to take immediate action. Hilie joined Verint 2018 and has held a variety of roles in Verint including Director and manager of Speech and Text Analytics product management group, and global innovation leader.