Home > Live Webcasts

Build It - Optimizing the Agent Experience for Success

Verint® Systems

Presented By: Verint® Systems

Live Date: March 28, 2024. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Jason Valdina, Go-To-Market Senior Director, Verint

Please sign in below to continue

About the Webcast

5 Key Ingredients for a Successful Agent Experience

With increasing support for different types of digital channels, today’s contact center agents must be more adept than ever. They must also be highly skilled and capable of handling complex customer service issues not addressable via self-service. Agents who aren’t prepared to be a part of the New Workforce of humans and bots will be dissatisfied, inefficient, and unproductive, which in turn will negatively impact customer experience.

In this session, we will walk through the key ingredients for building a positive Agent Experience to drive:

  1. Successful onboarding and retention of agent staff
  2. Agent efficiency, doing more with less by augmenting the human workforce with AI
  3. Quality of service delivery, improving customer experience while reducing costs

Join this webcast to learn how to deliver stellar agent experiences.


About the Presenters

Jason Valdina, Go-To-Market Senior Director, Verint

Jason is an accomplished digital strategy and customer experience professional and is the Senior Director of Digital-First Engagement Channel Strategy at Verint, a customer engagement software solutions provider based in New York.