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Winning CX Gold - How to Earn a “Perfect 10” on Every Interaction

NICE

Presented By: NICE


Live Date: June 20, 2024. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Michele Carlson, Director of Product Marketing, and

Sabra Richardson, Senior Product Marketing Manager, NICE

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About the Webcast

Ready to go for CX gold? In today's fiercely competitive market, exceptional customer experiences are your ticket to the top of the podium. AI is your secret weapon, but to score a perfect 10, it must be designed specifically for CX and seamlessly integrated into a platform that brings together data, channels, and applications.  With an integrated platform, you can both streamline your operations and gain a cutting-edge to differentiate customer experiences.  

Join us as we explore how your organization can deliver medal-worthy experiences. You will learn how to:

  1. Maximize value from every interaction to continuously improve customer satisfaction
  2. Integrate insights across every application in your organization to deliver seamless experiences
  3. Operationalize CX insights across your organization, enabling your teams to work together to deliver holistic experiences from digital to voice, and everything in between

Don't miss your chance to learn from the CX champions and bring home the gold for your organization

About the Presenters

Michele Carlson, Director of Product Marketing, NICE

Michele is an expert in AI-powered analytics technologies that enable businesses to create better experiences for their customers. In her role as a Director of Product Marketing, Michele brings a warm, energetic approach to connecting businesses and consumers with technology to drive results. Her experience with AI and analytics in customer experience and contact centers spans nearly two decades – far before it was “cool.” Michele has a diverse background in the AI and analytics space, including product management, data analysis, QA engineering, change management, along with agent and supervisor performance coaching. Outside of work, Michele is a mom of four, and enjoys skiing and yoga.

Sabra Richardson , Senior Product Marketing Manager, NICE

Sabra is a Senior Product Marketing Manager at NICE. She has a background in data analysis, business systems, and marketing for software and IT services. She enjoys exploring the many ways technology builds customer experience, improves employee experience, and drives business transformation.