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Winning CX Gold - How to Earn a “Perfect 10” on Every Interaction


Presented By: NICE

Thursday, June 20, 1:00PM - 2:00PM EST

Presented by: Michele Carlson, Director of Product Marketing, and

Sabra Richardson, Senior Product Marketing Manager, NICE


About the Webcast

Ready to go for CX gold? In today's fiercely competitive market, exceptional customer experiences are the key to standing atop the podium. AI is the secret weapon, but to achieve a perfect score, it must be purpose-built for CX and embedded within an interaction-centric platform that converges data, channels, and applications.

This exclusive webinar explores how your organization can deliver medal-worthy experiences. Don't miss your chance to learn from the CX champions and bring home the gold for your organization.


About the Presenters

Michele Carlson, Senior Product Marketing Manager, NICE Enlighten XO

Michele is an expert in AI-powered analytics technologies that enable businesses to create better experiences for their customers.  In her role as Senior Product Marketing Manager, Michele brings a warm, energetic approach to connecting businesses and consumers with technology to drive results. Her experience with AI and analytics spans nearly two decades – far before it was “cool.” Michele has a diverse background in the AI and analytics space, including product management, data analysis, QA engineering, change management, along with agent and supervisor performance coaching.

Sabra Richardson , Senior Product Marketing Manager, NICE

Sabra is a Senior Product Marketing Manager for NICE with an extensive background in product marketing for software and IT services firms. She enjoys exploring the many ways technology supports customer experience, improves employee experience, and drives business transformation.