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Best Practices in Workforce Optimization

CrmXchange

Presented By: CrmXchange



Date: Thursday, July 18, 2024 1:00 PM - 2:00 PM

Presented by NICE and Verint

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About the Webcast

Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.

During this roundtable we will discuss a variety of issues for the contact center.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.