About the Webcast
Contact centers are at a
tipping point—balancing sky-high customer expectations with the need to keep
operations smooth and human. In this unique webcast, we’re not just talking at
you—we’re collaborating together. Share your toughest challenges, from long
call times to agent burnout, and we’ll explore practical, unexpected solutions
to transform how your team connects and thrives.
Join us as we tackle how to:
- Uncover insights that save time and stress: Bring your
data headaches to the table, and we’ll show you how to get clear, instant
snapshots of customer trends—live—so you can focus on decisions, not digging.
- Empower agents without
micromanaging: Share your struggles with agent performance, and see how to
automatically track empathy, adherence, and compliance, freeing you to coach
with confidence.
- Support that works as hard as
you do: Tell us your priorities—sales, retention, or long training times and we
will talk about real-time, seamless agent guidance that delivers results
without piling onto your plate.
Join session leaders Daniel
Ziv from Verint and Radu Cristea of Avaya—who together bring over 40 years of
contact center experience—as they lead a discussion on how proven strategies
and solutions can drive significantly improved outcomes.
About the Presenters
Daniel Ziv, Vice President, AI and Analytics, Product and GTM Strategy, Verint
Daniel has been leading Verint’s
AI and Analytics offerings and strategy since 2002 and has been instrumental in
implementing CX automation solutions with many global 1000 organizations with
quantifiable impact and ROI.Daniel is a
published author and frequent speaker at leading industry events, he is a
patent holder and industry pioneer of speech analytics.He holds an MBA, Magna Cum Laude,
in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical
Engineering from the Technion Institute of Technology.
Radu Cristea, Product Manager, Avaya
Radu is a Product Manager at Avaya with two decades of expertise in Contact Center and Workforce Engagement Management, encompassing Services, Solutions Architecture, Pre-Sales, and Product Management. Radu is driven by a passion for learning and collaborating with visionary teams. He holds a MSc. in Electrical Engineering from the Polytechnic University in Bucharest. Outside of work, Radu loves travelling and experiencing the world with his wife, from the saddle of their motorcycle.