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Roundtable - Reduce Agent and Customer Effort


Presented By: CrmXchange

Date: December 18, 1pm Eastern

Presented by NICE and Verint


About the Webcast

Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.


About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.