About the Webcast
Contact centers are harnessing the power of AI-driven
analytics to redefine service delivery, presenting seamless, tailored, and
often anticipatory interactions. Yet, the advantages of AI transcend the realms
of businesses and customers alone. Agents, supervisors, analysts, and quality
teams alike can harness AI-driven insights and established agent behaviors to
cultivate positive sentiment and elevate CSAT levels.
But how exactly can human agents and AI collaborate to
enhance customer experiences? This critical question will be thoroughly
examined in our upcoming webinar, where we will explore numerous ways AI can
complement and enrich human-led customer interactions. Despite common
misconceptions, integrating AI into customer interactions is not only feasible
but also straightforward. Join us as we uncover how AI has the transformative
potential to enhance the human touch in customer experiences.
Here's a glimpse of how AI can be utilized to enhance CX at
- Analyzing every interaction, every time for instant
insights to customer behavior, trends, and issues
- Enhancing agent soft skills to foster positive sentiment
and customer satisfaction
- Streamlining manual notetaking processes for agents,
freeing up their time for more impactful tasks
- Cultivating authentic customer relationships through
empathy-driven interactions, leading to brand loyalty
Join us for a look at how AI can help drive CX and
delight your customers. We will also include some customer success stories.
About the Presenters
Brooke Phillips, Senior Product Marketing Manager, NICE
Brooke is a senior product marketing manager with over 15 years of marketing communications experience in b2b technology. Her industry marketing experience includes advertising/media, intelligent transportation services, and business consulting. At NICE, she is focused on product messaging and positioning for customer engagement analytics and Enlighten AI.
Jared Norwood, Customer Success Leader, NICE
Before joining NICE as a Customer Success Leader, Jared led a team of speech tool
agnostic analysts at TeleTech/TTEC that supported sales, service, and blended
teams. While at Teletech/TTEC, Jared developed repeatable processes to drive
service and sales improvements across all tools.
He has also served as the Manager of Casino Marketing and Services for Caesars Entertainment, leading teams comprised of
casino sales and services professionals aimed at increasing revenue and driving