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2024 Journey of the Connect Customer Virtual Contact Center Conference

Sheri Greenhaus
5343 Paylor Ln, Suite 100
Lakewood Ranch, FL 34240

Event Offers a Series of 6 Expert-Led Webcasts and Exhibits by Leading Solution Providers    

SARASOTA, FL, February 21, 2022 - CRMXchange presents “Journey of the Connected Customer Virtual Conference.” This online event, held March 18 –20, http://www.ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies.

The live events are structured to benefit contact center leaders at all levels - managers, directors, and C-level executives - helping you build advocacy and improved results by:

 1. Optimizing the Customer Experience  
 2. Understanding the AI and the Digital Experience
 3. The Growth of New Channels  
 4. Managing Metrics   

Donna Fluss, President DMG Consulting LLC will lead an audience directed keynote discussion: ‘Unlocking the Power of Connection - Strengthening Bonds Between Employees and Customers’ on topics as: - AI’s Role: Will AI replace live agents or complement their efforts? Reducing Agent Attrition: Strategies to retain and motivate live agents; The Future of Voice: Exploring the evolving landscape of voice and alternate channels; Real-Time Guidance: Enhancing customer interactions for better outcomes    

 Additional conference sessions:

-  WFM Scheduling Guardrails - Balancing Agent Engagement and Business Need
-  From AI Buzzwords to Business Impact: New Ways to Connect Customer Experiences
-  The Last Mile of Operational Efficiency: The Back Office
-  Omnichannel Interactions - The Key to Improved Customer Experience
-  Master the Art of Managing with Metrics   

There is no cost to attend this conference. Please visit http://www.ecrmevents.com for details.  For more information about this or other virtual conferences presented by CRMXchange, contact info@crmxchange.com or call 941-702-8389.

About CrmXchange
CRMXCHANGE.COM Founded in 1995, CrmXchange has long been recognized as a premiere destination for the exchange of information and ideas on customer relationship management, CX, contact center and customer service issues. With more than a 25-year partnership with industry leaders and analysts, CrmXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. As an early pioneer of Virtual Conferences (over 18 years), CrmXchange understands the role an industry website plays in peer-to-peer communications.