SINGAPORE, CANADA & USA — April 15, 2026 — Consilium Software, a global leader in enterprise customer engagement, today announced the launch of UniVCX™ Version 15. This landmark release fuses advanced AI with secure visual engagement, enabling contact centers to resolve complex, high-stakes interactions with unprecedented speed and precision.
As enterprises scale their AI investments, a critical gap has emerged: the need to support human agents during "moments of truth"—interactions requiring deep trust, such as identity verification, financial consulting, and technical troubleshooting. UniVCX™ 15 bridges this gap, transforming the agent experience from simple troubleshooting to intelligent, guided collaboration.
Elevating Intelligence & Efficiency
UniVCX™ 15 introduces a robust suite of AI-driven tools designed to eliminate manual friction and maximize agent productivity:
- AI Auto Call Summary & Real-Time Transcription: Automates post-call work, allowing agents to focus entirely on the customer rather than documentation.
- Virtual Supervisor Support: Provides real-time visibility and coaching cues during live interactions to ensure service excellence.
- Advanced PII Detection & Masking: Automatically identifies and redacts sensitive data, ensuring seamless compliance with GDPR, PCI, and SOC 2 Type II standards.
- Post-Call Analytics: Turns every interaction into actionable intelligence for continuous experience improvement.
Seamless Visual Collaboration
Deeply integrated with Cisco Webex Contact Center, Version 15 expands Consilium’s signature visual engagement toolkit:
- Secure HD Video & KYC Workflows: Facilitates face-to-face verification and high-touch consultations.
- Precision Co-Browsing: Enables agents to guide customers through complex web journeys in real time.
- Digital Transaction Tools: Integrated e-signatures and in-session document sharing accelerate the "last mile" of the customer journey.
"Our engineering roadmap is laser-focused on solving the inherent complexity of enterprise service," said Pramod Ratwani, Founder & CEO of Consilium Software. "With UniVCX™ 15, we aren't just adding features; we are delivering a sophisticated AI-human synergy. We’re empowering agents with the intelligence and visual tools they need to turn complex challenges into seamless outcomes."
Industry-Specific Impact
UniVCX™ 15 is engineered for highly regulated, service-intensive sectors—including Banking, Healthcare, Utilities, and Insurance—where security and contextual clarity are non-negotiable.
Availability: UniVCX™ Version 15 is available immediately for global enterprise deployment.
About Consilium Software
Founded in 2007, Consilium Software helps enterprises deliver intelligent customer engagement at scale. The Uni™ platform unifies voice, video, and digital engagement with AI and automation. Natively integrated with Cisco Webex, Consilium supports over 2,000 companies across 120+ countries, powering more than 5 billion interactions annually.
New release empowers agents with real-time AI, secure video, co-browse, and digital collaboration tools for complex customer interactions