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Majorel USA Announces New Customer Service Location in Detroit, Michigan


Sara Beth Fahey


Majorel USA Announces New Customer Service Location in Detroit, Michigan

Leading BPO provider to bring hundreds of jobs to the Motor City

Detroit, Michigan, February 16, 2022 – Majorel USA, a leading provider of next-generation end-to-end customer experience (CX) solutions, today announces a new location in downtown Detroit, Michigan to support its work with a global digital native client. Majorel selected Detroit out of over 50 cities and will bring hundreds of jobs to the area over the next several months.

The company will hire approximately 200 full-time employees to start and has plans to grow to over 500 employees at the new site which is located in the Campus Martius Park area. Employees will fill roles in customer service, human resources and operations at levels ranging from entry-level to manager.

Gus Gikas, Vice President of Operations North America at Majorel said: “Working in close collaboration with our client, we selected Detroit due to the positive impact we believe we can make on the community as we bring hundreds of career opportunities to residents. We look forward to providing our future staff with extensive training and education as we support them with career development opportunities.”

Hiring is currently underway with a virtual launch planned for April. For those interested in career opportunities with Majorel, a career fair will be held on February 25, 26 and 27 at the Detroit Marriott Renaissance Center, located at 400 Renaissance Drive West.


We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. The ‘Majorel difference’ is our culture of entrepreneurship, captured in our company tagline: Driven to Go Further. www.majorel.com