FOR IMMEDIATE RELEASE
Moneypenny Becomes ServiceTitan Certified Provider
February 2026 (Atlanta) – Moneypenny has been recognized as a ServiceTitan Certified Provider, a distinction that reflects extensive training and certification of Moneypenny’s receptionists by ServiceTitan, which Moneypenny completed in great time. The effort comes as more home services companies turn to Moneypenny for call answering and customer support given the demands of being in the field, a need ServiceTitan also addresses with its software platform that helps home and commercial services contractors run their businesses.
“We believe great customer experience starts with empowered employees. Earning ServiceTitan certification required significant time, discipline, and leadership across our teams, but it ensures our people are fully equipped to support contractors, franchisees, and enterprise operators at scale. This certification strengthens both the experience we deliver to customers and the careers we build internally,” said Charles Hawkins, Sector Sales Lead – Home Services at Moneypenny.
To qualify, a significant proportion of our Moneypenny’s receptionists handling calls must be fully ServiceTitan certified ensuring agents are trained to work directly within the ServiceTitan platform - answering calls, managing lead intake, booking jobs, and handling workflows to ServiceTitan standards.
“ServiceTitan is more than just software, it's the operating system for the trades, which is why we made a meaningful commitment to earn this,” said Kris Altiere, US Head of Marketing for Moneypenny. “Helping home services businesses scale with tools like ours, it also provides valuable training and support, and we’re honored to partner with them.”
To this end, Moneypenny also recently moved to a simplified pricing model to remove complexity, increase transparency, and ensure businesses have full access to its services. Previously offered across multiple plans, the new pricing structure eliminates the need for customers to decide which level of service best fits their needs. Instead, every customer now benefits from complete access, making it easier to get started and scale with confidence.
Moneypenny, a leader in world-class customer communication solutions, recently also launched an AI Receptionist. The next-generation virtual assistant speaks naturally with callers, giving businesses greater flexibility in how they manage customer conversations.
Moneypenny
As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way.