FOR IMMEDIATE RELEASE
Moneypenny Strengthens AI Offering with Expert Human
ATLANTA (April 2026) – Moneypenny has appointed Alex James as AI Sales Solution Specialist, as the international company continues to invest in AI-driven client solutions and its expansion across the US. In his new role, Alex will focus on driving adoption of AI-powered solutions and supporting business growth, helping organizations stateside deliver smarter, more efficient customer interactions in an ever-changing field.
Alex joins the US team from the UK, bringing more than four years of experience within Moneypenny. His international move reflects both the company’s commitment to global talent development and its strategic focus on accelerating growth in the US.
"Alex’s deep understanding of our clients, combined with his hands-on experience in developing our AI Receptionist solution, makes him the ideal person to help drive our AI growth in the US,” said Jesper With-Fogstrup, Group CEO of Moneypenny. “His move reflects both our investment in innovation and our commitment to expanding our presence internationally, and we’re delighted to have him leading this charge."
Most recently serving as Business Development Manager, Alex played a key role in driving growth across the accounting and legal sectors, helping clients enhance their customer communications through phone answering and live chat services. Working closely with product and technical teams, he supported the development and launch last year of Moneypenny’s innovative AI Receptionist solution. His contributions have included defining sales workflows, shaping trial processes, and aligning customer needs with emerging AI capabilities - experience that will be central to his new role, which he will perform from Moneypenny’s US headquarters in Atlanta.
Earlier this year, Moneypenny reached a major milestone, having handled more than 180 million calls on behalf of businesses and organizations since its founding in the year 2000. Each call represents a customer need answered, an opportunity captured and a real conversation delivered when it mattered most.
Moneypenny
As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way.