Real Numbers Launches AI-Powered Solution, Strategies, to Optimize Contact Center Planning

PRESS CONTACT:

Ric Kosiba
Real Numbers
ric@realnumbers.com
http://www.realnumbers.com/

INDIANAPOLIS — April 17, 2025—Real Numbers, LLC, the recently launched startup dedicated to transforming contact center planning with data-driven modeling, announced today the release of its new AI-powered solution, Strategies. With advanced analytics and real-time forecasting capabilities, Strategies optimizes staffing and budget planning to streamline operational efficiency and drive down costs.

“For years, contact center planning has been a mix of spreadsheet math and back-of-the-envelope guesswork. With Strategies, we’re leaning into the math—without overcomplicating things,” said Ric Kosiba, Founder and Managing Partner of Real Numbers. “Our mission is to equip businesses with smarter, more accurate tools for capacity planning and decision-making.” 

Strategies offers a range of powerful capabilities, including:  

• Generating accurate forecasts for volumes, shrinkage, handle times, and more
• Building customizable simulation models that mirror complex contact center operations
• Producing optimized staffing plans, hiring schedules, and overtime scenarios
• Creating variable labor budgets to support financial decisions 

Beyond planning, Strategies enables deeper, high-impact analysis, allowing decision-makers to assess trade-offs and service outcomes with confidence. Its ability to refine simulation models ensures contact centers can adapt quickly and make informed strategic moves. 

For more information about how Real Numbers can help businesses improve efficiency, reduce costs, and unlock new opportunities through smarter analytics, visit realnumbers.com or contact Ric Kosiba at ric@realnumbers.com.