Authority Software – Quality Recording Manager

About Authority Software

Authority Software provides cloud based workforce optimization solutions for contact centers through its fully integrated suite of products that includes quality recording management, scripting, workforce management and patented PCI compliance applications that are easy to use an can be deployed in record speed. The company’s proprietary rapid development platform facilitates customization to meet the unique requirements of any contact center and the solutions can be fully integrated into any telephony, CRM, quality management or omnichannel communications platforms. Authority scales easily and has been deployed worldwide in organizations ranging from small in-house contact centers to global enterprises across virtually every vertical industry.

About Quality Recording Manager

Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service. Features include customizable quality scoring forms, patented PCI redaction, playback audio through your preferred media player and download recordings.

Directory Categories

  • Call Center Customer Service Monitoring and Recording
  • Customer Experience Feedback and Analysis
  • Performance Management
  • Workforce Optimization