Call Adapt – “Soundboard Software” | Call Adapt Suite

About Call Adapt

Call Adapt is a contact center software development company specializing in digital soundboard technology and custom call center solutions. Our team has 20+ years in software development, call center management and soundboard technology.

Our mission is simple. We are committed to providing the most cost-efficient, customizable calling solution in our industry. Our motto of “each call is the perfect call” is also the way we treat our clients.

Customer service is our top priority while building a relationship with integrity and ethics. We are here to help increase your revenue, while allowing YOU to customize your solution and steer the ship.

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About “Soundboard Software” | Call Adapt Suite

Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

  • Intelligent Virtual Agent (IVA) assistance
    • Text-to-speech (TTS)
    • Real Time Reporting
  • WEB Capability
    • Web Callback
  • Analtyics
    • Data Driven Design
  • Workforce Management
    • Track and Support real-time agent adherence
  • Quality Monitoring
    • Integrated Reporting
  • Other
    • Sales force automation
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • SugarCRM Integration

Directory Categories

  • Chat and Virtual Agents
  • Computer Telephony Integration (CTI)
  • Contact Center Messaging
  • Customer Interaction Management - Find Customer Care Resources
  • Gamification
  • Language Services and Language Interpretation
  • Multichannel and Omnichannel Call Center
  • Robotic Process Automation
  • Unified Communications
  • Unified Desktop