DaleyPros, LLC

DaleyPros is management consulting practice providing insight and remediation to the operational performance challenges of the Fortune 1000. Our ability to understand business problems and solve them through process, policy, people, and technology come from decades of experience in the enterprise space.

Our services start with an assessment of your current state and understanding your desired state thereby providing both tactical & strategic steps in getting you there.

Areas of expertise:

• Contact Center

o Outbound Service-Sales Acceleration – Cloud Agent Assist

o 1 to 1 Personalized Messaging, Multi-Channel Sequencing and Cadence of Telephony Video, Chat, Social, Text

• Help Desk – Instant Resolution

o Autonomous Insights, Natural Language Search, Object File Recognition, Unbounded Chatbot for Technical Support, Self-Learning

• ITSM Integration between SAP and ServiceNow

o Incident exchange between SAP Solution Manager and ServiceNow

o ITSM specifically for SAP Applications of Fiori and S/4 HANA

• Technology Staffing

o Executive Search, C-Level, SVP, Director

o Staff Augmentation, College Recruitment, Fixed Pricing

• Test Management Software

o Continuous Test Automation for Software Development

o Performance Testing, Data Integrity Testing, Full Testing Lifecycle for Enterprise, and Custom Applications

As enterprise digitalization becomes a reality, companies can leverage technologies from across the business eco system to be disruptive and capitalize on their market segments. The DaleyPros Team is uniquely positioned to help you achieve those business results.