Genesys
Genesys powers more than 25 billion of the world’s best customer experiences every year.
Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel and deliver empathy at every touchpoint, while also improving employee productivity and engagement.
Products by Genesys
Genesys Multicloud CX
Genesys Multicloud CX is built to deliver world-class digital and voice experiences across marketing, sales and customer service for all size enterprises, especially the largest and most sophisticated.
It delivers seamless customer and employee journeys across all customer engagement channels. AI and machine learning powered, producing superior experiences and digital transformation at scale. Available entirely from the cloud or in combination with on-premise deployments.
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Genesys PureConnect
A flexible, all-in-one CX platform that meets your needs
The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes a flexible and reliable contact center platform.
The Genesys PureConnec platform is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.
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Genesys Cloud CX
Genesys Cloud CX™️ cloud contact center software connects data across teams, tools, and interactions so you have meaningful insights to address customers problems with ease on any channel, at any moment, beyond just the call center.
Simplify how you connect with customers using smart automation across the entire journey, know your customers so you can take the right action at the right time to create the best outcome.
Give your employees the information they need in an intuitive, all-in-one tool built to drive engagement and boost your team’s performance.
Use Genesys Cloud CX™️ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own.
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™️ provides the insights you need to run your business—no matter where your agents are located.
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