Contact Information

972-2-372-7000
http://www.glassix.com
Rachel.shaffer@glassix.com

Glassix – New Product

About Glassix

Many tech support leaders struggle to deliver superior customer service experiences. To help you achieve this goal, Glassix is a omnichannel SaaS-based customer experience platform delivering seamless, ongoing conversations, across multiple messaging and social media platforms under one interface in a wide range of sectors. that enables customers to establish direct communication and interaction with an organization’s representative through a variety of channels including messaging (Apple Business Chat, Facebook Messenger, WhatsApp. Viber, WeChat, etc.), in-app messaging (iOS® and Android), social media (Facebook®, Twitter, Instagram, etc.), live-chat with contextual information access, email; and platforms—smartphones, tablets, and PCs, thus providing them with an innovative, fast and effective customer service experience.

About New Product

  • ACD
    • Supervisors Can Log Out Agents Remotely
  • CTI
    • Multisite Routing
  • Multi-channel - Omni Channel
    • Unified contact channels
    • eMail Management
  • Analtyics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
  • Workforce Management
    • Support Languages
    • Multi Site Virtual Contact Center
    • Access by Individual User
    • Multi Channel Forecasting
    • Allow for Outbound Forecasting
    • Account for Holidays, Seasonality
    • Support Split shifts
    • Track and Support real-time agent adherence
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Track individuals training requirement
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Analytics based on keywords or phrases
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Capabilities
  • BPO
    • Inbound
    • BPO Chat
    • BPO Email
    • BPO Social
    • BPO Onshore
    • BPO Offshore
  • Other
    • Customer Support Ticket Management
    • Knowledge Management
    • Help Desk Software B-B
    • Email Management
  • Chat
    • SMS/Text
    • Facebook Chat
  • Number of Agents
    • 1 - 50 Agents
    • 151 - 250 Agents
    • 501 - 1000 Agents
  • Integration
    • Systems Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration