IntelePeer – Atmosphere® Communications Platform

About IntelePeer

At IntelePeer, we deliver critical, cloud-based voice communications you can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure your communications remain uninterrupted with disaster avoidance solutions. All of our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.

About Atmosphere® Communications Platform

Whether your Contact Center needs voice enablement, Interactive Voice Response (IVR), call routing capabilities, redundancy, SMS, or all of the above, Atmosphere has you covered with cloud-based, network-level functionality.

We’re certified and validated with nearly every technology vendor, making it easy to deploy our services no matter what existing equipment you may have. All of our products are backed by our triple- redundant, high availability, network with 99.999% up-time and a customer support team of award-winning experts who are available 24/7/365.

  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Visual IVR
    • Speech Recognition
    • Text-to-speech (TTS)
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Multi-channel - Omni Channel
    • Unified Comminications
  • PBX
    • IP PBX
    • VoIP Phone System
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Schedule for call recording
    • Speech Analytics
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Machine Translation
    • Multi Lingual text analysis
  • Other
    • Toll Free Numbers
  • Chat
    • SMS/Text
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • Data Recovery Services

Directory Categories

  • Cloud Contact Center Solutions
  • Call Center Customer Service Monitoring and Recording
  • IVR Software Technology
  • Multichannel Call Center Software
  • Predictive Analytics - Speech Predictive Analytics Software
  • Unified Communications