Intouch Insight – LiaCX Customer Experience Management Software

About Intouch Insight

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America's most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit

About LiaCX Customer Experience Management Software

LiaCX™ Customer Experience Management Software makes it easy to collect customer feedback, identify areas of the customer journey in need of focus, and mobilize all levels of the organization to take the necessary actions for improvement. Companies can even track the impact of actions on business outcomes to better prioritize efforts and drive value.

The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems.

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  • Social Media
    • Social Media Monitoring
  • Analtyics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
    • CSAT/NPS Measurement
  • Quality Monitoring
    • Web interface
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Integrated Reporting
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
    • Multi Language Machine Translation
    • Multi Lingual text analysis
  • Other
    • Customer Support Ticket Management
    • Email Management
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration
    • Other Consulting Services
    • Data Recovery Services

Directory Categories

  • Customer Experience Feedback and Analysis