With Quiq mobile messaging for business, you can simply enable your phone numbers, even 1-800 numbers, to send and receive messages from where ever your customers want to send them - SMS & text, Facebook Messenger, Apple Business Chat, web chat or even your app.
Give customers what they want and reap the reward of shifting phone calls to SMS/text messaging. Text messaging takes ~25% less work time versus phone calls and emails. Also, agents can handle multiple, simultaneous conversations, unlike single 1-1 phone conversations. Not only all that, it is important to note that customer satisfaction scores are 5-10 points higher over text messaging than any other channel.