Shelf
– Knowledge Management System
About Shelf
Shelf is an award-winning knowledge management platform with advanced AI and the best search in the industry. Used by organizations like Google, Amazon, and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and intelligent automation. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI for maintenance and powerful analytics. Contact us to speak with a consultant.
About Knowledge Management System
Shelf is an award-winning contact center and help-desk knowledge management system with advanced AI and the best search in the industry. Used by organizations like Google, Amazon, and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and intelligent automation. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI for maintenance and powerful analytics. Contact us to speak with a consultant.
- Multi-channel - Omni Channel
- Workforce Management
- Support Agent Preferences/bidding
- Allow manual manipulation and editing
- Performance Management
- Compare employee performance against peers
- Help identify strengths and weaknesses
- Integration
- Systems Integration
- CRM Integration