Synthetix
– Knowledge: For Your Teams
About Synthetix
Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The leading cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
About Knowledge: For Your Teams
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.
With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.
With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
- Multi-channel - Omni Channel
- WEB Capability
- Web Chat Capability
- Web Virtual Assistance
- Web Self - Service
- Voice of the Customer
- Customer Journey mapping
- CSAT/NPS Measurement
- Integration
- Systems Integration
- CRM Integration