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Softdial Contact Center™ (SCC), is a uniquely flexible contact center software platform, delivering high-performance customer interaction services via public/ private cloud or on-premise.
- a single, unified platform with central configuration, and a single smooth path to getting help and support
- modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs.
It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation.
SCC is currently driving 50,000+ users in 50+ countries, used by:
1. partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation
2. enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise