VereQuest Inc.
VereQuest helps call centers deliver excellent customer service and build customer loyalty through call center training, call center quality monitoring services/tools, and call center consulting support.
VereQuest's goal is to help organizations keep the promises they make to customers and employees alike. Our third-party, quality monitoring service pairs VereQuest’s highly-skilled Customer Insight Specialists with our proprietary quality monitoring technology VQ Online™ to capture the level of detail you need to understand the experiences customers have when interacting with your call center agents — across all of your channels (calls, email, chat, video, etc.). The result is specific, actionable coaching insight that lifts and sustains performance. This same technology is available in a hosted, SaaS model for internal quality monitoring teams.
The VereQuest Check-Up™ e-learning program is customizable e-learning for service, sales, and chat/email agents and the Coaches who support them. SCORM-compliant modules enable you to host your learning on your own LMS (or ours). Importantly, you pay no individual learner fees.
Get in touch with us today for a no-obligation demonstration and test-run of our high-quality quality monitoring and e-learning - info@verequest.com
Products by VereQuest Inc.
Call Center Quality Management
THIRD-PARTY QUALITY ASSURANCE - Highly experienced coaches listen/read customer interactions and provide actionable coaching and feedback that drives superior performance. Outsource all or some of your QA. Flexible arrangements. Includes VQ Online.
VQ ONLINE™ - Multi-channel quality monitoring software that not only replaces cumbersome spreadsheets but also manages the assignment and oversite of QA efforts internally. Real-time reporting. Flat rate pricing and centralized QA makes it easy to provide access to a broader range of stakeholders in the organization.
CHECK-UP™ e-LEARNING - Customizable soft skills training specifically designed for YOUR contact center. Modules range from 5 to 30 minutes in duration. Delivered via the VQ LMS or in SCORM-compliant format for delivery on your own LMS. Pay no individual learner fees.
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