Yonyx is the leading cloud based platform for interactive decision trees that are used internally within large call centers or externally for customer self service. Yonyx decision trees are used by sales enablement specialists to create call scripts for SDRs and BDRs. They are also used by by subject matter experts at customer service organizations to create interactive troubleshooting or business process knowledge.
Using Yonyx decision trees improves the revenue performance across an inside sales team by providing consistent call scripts used by SDRs to ask qualifying questions, pitch product, handle objections, and close sales. It also decreases the performance gap across the sales team.
When used in customer service call centers, Yonyx decision trees help improve first call resolution (FCR) while simultaneously reducing average handle time (AHT) and improving customer satisfaction (CSAT).
Yonyx decision trees can be used stand alone or integrated within CRM systems like Salesforce, Zendesk, ZOHO and many others including homegrown systems. Yonyx is also a powerful analytics platform that helps customers derive insights into their customer interactions that simply cannot be derived in any other way.