9th Contact Centres Asia Summit 2022
23 - 26 May 2022 – Live Online
This special summit explores new innovative strategies through digitalization and upskilling your workforce to provide the best customer experience and stay ahead of the pandemic environment, featuring cross – industry contact leaders coming from various industries that had made digital transformation and optimized their operations to navigate through these challenging times.
Speakers across telecommunications, banking, insurance and financial services, government, public sectors, healthcare sectors, consumer electronics, transport, and logistics as well as industries from the FMCG and retail would be coming together to share their knowledge and discuss about the integration and implementation of digitalization to not only be able to analyze customer’s data, but more importantly to improve operational efficiency to gear up for the new norm.
This summit will cover topics such as the challenges contact centres face, development, planning, designing of digital innovations, best practices and solutions around the biggest contact centre planning and operational challenges on how companies are able to transform their contact centre operations to manage the surge in call volumes, customer demand as well as the roll out of omnichannel contact centre management strategies.
This event is targeted at people involved in contact centres, call centres, customer experience, customer management, customer care, digital strategy personnel. Anticipate an international speaker line-up with experts across various cross-industry sectors as they shed insights into streamlining processes, ultimately improving customer experience and retention rates.