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Customer Contact Week ANZ 2026

18–19 March 2026 | Royal Randwick Racecourse, Sydney, Australia 

Customer Contact Week (CCW) ANZ 2026 is the leading customer contact and CX innovation conference in Australia and New Zealand - bringing together more than 200 customer experience, contact centre, and service delivery leaders for two days of learning, networking, and inspiration.
Now in its 11th year, CCW ANZ 2026 explores The Future of Contact: Seamless, Intelligent, Deeply Human - showcasing how AI, automation, and technology are transforming customer service while keeping the human touch at the centre. 

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