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15th Annual Customer Contact Week Asia 2024
16 - 19
July 2024 | One Farrer Hotel, Singapore
Customer
Contact Functions and Engagement Hubs are facing unprecedented challenges due
to a combination of global economic uncertainty, rapidly changing customer
demands, and a dynamic marketplace. Adding to this complexity, leaders
managing centralized hubs must navigate cultural differences to ensure seamless
service. At the 15th Annual Customer Contact Week Asia 2024 focuses on
how these hubs can deliver superior value through proactive service, helping
leaders balance growth with evolving customer needs and ensuring customer
operations teams have the flexibility to scale and meet those needs.
Join us as
we bring together leading contact centre, customer support, customer service,
customer operations, and customer care professionals to deliver value above and
beyond through proactive service.
Key Themes:
- Leading the Charge for Excellence in Customer Contact Functions
- Enhancing Digital Capabilities in Customer Contact Functions View the Agenda
- Digital Customer Contact Operations
- Shifting from Reactive to Proactive Customer Service
- Managing Dynamic Customer Demand with Flexible Operations
- Improving Customer Engagement & Satisfaction
View the Agenda